Terms of use

General Terms:

The family garden is a brand that belongs to Anand Vendors LLP. As a visitor/customer you are advised to read the Terms and conditions carefully. By accessing and placing an order with family garden, you confirm that you are in agreement with and bound by the terms contained in the Terms and Conditions mentioned below. These terms apply to the entire website and any email or other type of communication between you and the family garden.  

Definitions and key terms:

For this Terms & Conditions:   

 When this policy mentions “Company”, “We”, “us” or “our”, it refers to Family Garden that is responsible for your information under this Privacy Policy.

refers to the company, organization, or person that signs up or uses the services provided by Family Garden 

You: a person or entity that is registered with Family Garden to use the service. 

: Where the Family Garden or the owners/founders of the family garden reside, in this case, it is India. 

Service: refers to the service provided by Family Garden as described in the relative terms (if available) and on this platform.

Personal information:

As part of the registration process on the website, Family Garden may collect the following personally identifiable information about you: Name including first and last, email address, phone number, contact details, postal code, and demographic profile like your age, gender, occupation, education, address, etc. and also information about the site access and browsing information.


Family Garden doesn’t permit anyone to download and make changes to the site without legal consent from the Family Garden team, this excludes page caching. This site or products on the site should not be used or exploited for commercial purposes without Family Garden's written consent. This site or any portion of this site should not be reproduced, duplicated, copied, sold, or otherwise exploited for commercial use without written consent from Family Garden. 

Account & Registration obligations:

Shoppers who register for placing orders on the site must keep their account and registration details current and correct for communication-related to their purchases made from the site.  



The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. At times when the prices fluctuate on the products purchased additional charges will not be charged or refunded on the day of delivery. 


Our customers have full rights to cancel an order within a 5-hour window, once the order is packed and scheduled for transit cancellation will not be accepted. Family Garden has full authority to cancel any order when we suspect the order is not genuine or we suspect spam or fraudulence. We will maintain a negative list of all fraudulent or spam transactions and we will deny access to them or cancel any orders placed by them. 

Return & Refund:

We follow a return &refund policy when the product is returned at the time of delivery due to reasons like when they found any problem in the quality of the product. The product should be checked and returned at the time of delivery we will not accept return requests after the product has been delivered. But you can contact our customer care we will schedule you through the process and if we feel the issue is on the product, we will do the necessary things for you. 

Product displayed:

We have made every effort to display an accurate image of the product. But we can’t guarantee it the actual product may slightly differ in colour and shape because there may be differences due to the lighting, angle, brightness, screen, and many things. But the product will be the same as described. 


Any feedback, comments, ideas improvements, or suggestions provided to us by anyone with respect to the service remain the sole and exclusive property of us. We have full rights to use, copy, modify, or redistribute the suggestions for any purpose and in any way without any credit or any compensation. 

Customer consent:

Customers should use the services provided by Family Garden only for lawful purposes.

Customers should always provide true information regarding their address and personal details. 

If any delivery-related extra charges cost because of a mistake from your side the extra charge will be collected from the customers.

Family Garden will contact you anytime regarding the order/ account

By placing an order, you agree with the quantity and price mentioned on the site, it is recommended to carefully go through the complete description before placing an order. 

Customers agree to use the site and the service at their own sole risk and Family Garden will not have any liability to you for content that may have been considered offensive or objectionable to you which is agreeable by the law. 

Copyright & Trademark:

All contents in this webpage like text, designs, logos, symbols, pictures, and programs, are subjects and sole properties of Family Garden and are protected by copyright law. Any use of any of the website or the contents of the family Garden site for other than personal use and non-commercial use without written consent from us is liable for action by the law. 


This agreement shall remain in effect until terminated by you or us. Family Garden has full rights to terminate this agreement without any prior notice at any time. Upon termination, you must destroy or erase all the downloaded copies or contents from this site. And such termination will not affect the obligation to pay for the purchase or other legal agreements in the process. 

Updates to our Terms:

Family Garden will update its terms and condition in the future as per our service and policies. Unless otherwise required by law we will notify you and give you the opportunity to review them before making them into effect.  After that, if you continued to use our service you are bounded by the updated Terms.

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