Frequently Asked Questions

1. Do I need to have an account to purchase from Family Garden?

No, creating an account is not mandatory, you can create an account and keep your details saved for your next purchase or you can guest checkout and have to add your address and details each time you make payment.

Creating an account is mandatory for Mobile App. You can create an account and keep your details saved for your next purchase.

How to create an account in Family Garden?

In the top right of the site, you will see my account option from there one can register and create their own account.

3. Do I get charged for account creation?
No, Family Garden account creation is free of cost.

4. Can one person have multiple accounts?

Yes, but one mobile number and address cannot be used in multiple accounts.

5. Can I add multiple delivery addresses to my account?
You can have multiple addresses saved in your account but you can only provide one address per order.

6. What are the modes of payment?
Family Garden payments can be made using multiple gateways: Credit/debit card, UPI payments, and cash on delivery.

7. When will the order be delivered?
We follow two delivery windows as of now, orders placed before 10 pm will be delivered within 24 hours, and orders placed after 10 pm will be scheduled for the next 24-hour window.

8. How to check the status of the order?
Customers can check their order-related queries by contacting customer service.
If you didn’t find the answer you needed feel free to reach out to us in Email: familygardenchennai@gmail.com or  Call: +91-8012134444

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